Shipping Method: virtual items will be sent to your email address; material prizes will be shipped to you.

Exchange Procedures:

1. Prize price includes delivery expense , please confirm your account have enough Pts or Gold for exchange!

2. Click "Exchange It" button on prize page.

3. Confirm your post info is correct and submit the application.

4. Onlinegamesbar.com will handle exchange applications for virtual items in two days. Please contact our customer support if you don't receive your applied virtual items after two days.

5. Onlinegamesbar.com will handle all applications for material prizes submitted from 21st last month to 20th this month in 21st every month and post all prizes or services in the end of this month; Please contact us if you don't receive your prizes on 20th next month.

6. Customer support email:service@onlinegamesbar.com.

Photography of prizes are for reference only. Please contact customer support first to confirm the prize.